We are very sorry you wish to return your item(s).To return an item please visit our Returns Portal Full details of our Returns and Refund Policy can be found here

<div data-block="true" data-editor="fj8g8" data-offset-key="aoovf-0-0" id="isPasted"><div data-offset-key="aoovf-0-0"><span data-offset-key="aoovf-0-0"><span data-text="true" style="font-size: 16px;">We are very sorry you wish to return your item(s).</span></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="ftkl3-0-0"><div data-offset-key="ftkl3-0-0"><span data-offset-key="ftkl3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0"><div data-offset-key="aq13l-0-0"><span data-offset-key="7dbm7-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;">To return an item please visit our&#xA0;</span></span><a href="https://returns.reveni.io/castore-australia" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7dbm7-1-0"><span data-text="true" style="font-size: 16px;">Returns Portal </span></span></a></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="cd4h3-0-0"><div data-offset-key="cd4h3-0-0"><span data-offset-key="cd4h3-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><div data-offset-key="4bk90-0-0"><span data-offset-key="4bk90-0-0"><span data-text="true" style="font-size: 16px;">Full details of our Returns and Refund Policy can be found&#xA0;</span></span><a href="https://au.castore.com/pages/returns-and-refunds/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="4bk90-1-0"><span data-text="true" style="font-size: 16px;">here</span></span></a></div></div>

How do I return my order?

<div data-block="true" data-editor="2esi2" data-offset-key="6tim2-0-0" id="isPasted"><div data-offset-key="6tim2-0-0"><span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381;We&#x2019;ve extended our usual returns period to help make gifting stress-free.</span></span></div></div><div data-block="true" data-editor="2esi2" data-offset-key="6427r-0-0"><div data-offset-key="6427r-0-0"><span data-offset-key="6427r-0-0"><span data-text="true" style="font-size: 16px;">Purchases made from </span></span><span data-offset-key="6427r-0-1"><span data-text="true" style="font-size: 16px;">27th October 2025</span></span><span data-offset-key="6427r-0-2"><span data-text="true" style="font-size: 16px;"> can be returned until </span></span><span data-offset-key="6427r-0-3"><span data-text="true" style="font-size: 16px;">31st January 2026</span></span><span data-offset-key="6427r-0-4"><span data-text="true" style="font-size: 16px;">, giving you extra time to ensure every gift is just right. </span></span><span data-offset-key="3nop6-0-0"><span data-text="true" style="font-size: 16px;">Shop now with confidence, knowing you&#x2019;ll have plenty of time to return any items that aren&#x2019;t suitable. </span></span><span data-offset-key="ccd96-0-0"><span data-text="true" style="font-size: 16px;">Returned items must be unused and with all relevant tags still attached.<span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381;</span></span></span></span><span data-offset-key="7dbm7-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;"><br><br>To return an item please visit our </span></span><a href="https://returns.reveni.io/castore-australia" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7dbm7-1-0"><span data-text="true" style="font-size: 16px;">Returns Portal</span></span></a></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><p><br></p><div data-offset-key="4bk90-0-0"><span data-offset-key="4bk90-0-0"><span data-text="true" style="font-size: 16px;">Full details of our Returns and Refund Policy can be found&#xA0;</span></span><a href="https://au.castore.com/pages/returns-and-refunds/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="4bk90-1-0"><span data-text="true" style="font-size: 16px;">here</span></span></a></div></div>

How long do I have to return an item after I receive my parcel?

We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached. To return an item please visit our Returns Portal

<p id="isPasted">We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.</p><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0"><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><span data-offset-key="7dbm7-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;">To return an item please visit our&#xA0;</span></span><a href="https://returns.reveni.io/castore-australia" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7dbm7-1-0"><span data-text="true" style="font-size: 16px;">Returns Portal</span></span></a></p></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><div data-offset-key="4bk90-0-0"><span data-offset-key="4bk90-0-0"><span data-text="true" style="font-size: 16px;">Full details of our Returns and Refund Policy can be found&#xA0;</span></span><a href="https://au.castore.com/pages/returns-and-refunds/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="4bk90-1-0"><span data-text="true" style="font-size: 16px;">here</span></span></a></div></div>

What is your exchange policy?

Once your return is received by us, we will begin to process your refund within 7 business days. Please then allow up to a further 7 business days for the refund amount to appear in your account. If you have not received your refund within this time,

<p id="isPasted">Once your return is received by us, we will begin to process your refund within 7 business days.&#xA0;</p><p>Please then allow up to a further 7 business days for the refund amount to appear in your account.</p><p>If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://au.castore.com/pages/contact-us">here</a> and provide the courier name and tracking number for your returned parcel.</p>

How long will it take to receive my refund?

We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.

<p>We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.</p>

Can I return a personalised item?

Castore is proud of its products, and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products. However, should you wish to return your products please visit our Returns Portal below. RETURNS

<div data-block="true" data-editor="2esi2" data-offset-key="6tim2-0-0" id="isPasted"><h2 data-offset-key="6tim2-0-0" id="-weve-extended-our-usual-returns-period-to-help-make-gifting-stress-free"><span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381; We&#x2019;ve extended our usual returns period to help make gifting stress-free.</span></span></h2></div><div data-block="true" data-editor="2esi2" data-offset-key="6427r-0-0"><div data-offset-key="6427r-0-0"><span data-offset-key="6427r-0-0"><span data-text="true" style="font-size: 16px;">Purchases made from </span></span><span data-offset-key="6427r-0-1"><span data-text="true" style="font-size: 16px;">27th October 2025</span></span><span data-offset-key="6427r-0-2"><span data-text="true" style="font-size: 16px;"> can be returned until </span></span><span data-offset-key="6427r-0-3"><span data-text="true" style="font-size: 16px;">31st January 2026</span></span><span data-offset-key="6427r-0-4"><span data-text="true" style="font-size: 16px;">, giving you extra time to ensure every gift is just right. </span></span><span data-offset-key="3nop6-0-0"><span data-text="true" style="font-size: 16px;">Shop now with confidence, knowing you&#x2019;ll have plenty of time to return any items that aren&#x2019;t suitable. </span></span><span data-offset-key="ccd96-0-0"><span data-text="true" style="font-size: 16px;">Returned items must be unused and with all relevant tags still attached.<span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381;</span></span></span></span></div></div><p id="isPasted"><br><br>Castore is proud of its products, and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products.</p><p>However, should you wish to return your products <span data-offset-key="7dbm7-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;">please visit our </span></span><span data-offset-key="7dbm7-1-0"><span data-text="true" style="font-size: 16px;">Returns Portal</span></span> below.</p><style>
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</style><div class="content-body"><p>&#xA0;</p><p><a class="custom-button" rel="noopener" title="Returns Portal" href="https://returns.reveni.io/castore-australia">RETURNS PORTAL</a></p><p><br></p><p>Our Castore packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.</p><p>It is your duty to take reasonable care of the goods and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by Royal Mail, Evri, or any other delivery services.</p><p>Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.</p><p>If you have any questions or concerns about your return, please contact customer services <a href="https://au.castore.com/pages/contact-us">here</a> along with your name and order number and one of representatives will be more than happy to help.</p><p><br></p><h2 id="exchange-policy"><strong>EXCHANGE POLICY</strong></h2><p>We currently do not offer exchanges.&#xA0;</p><p>We do not offer exchanges on football shirts in line with our Teamwear policy.</p><p>*Please note any free gifts sent with your order must be returned with your order when sending back for a refund. Failure to do so will result in a deduction from your refund.</p><p><br></p><h2 id="faulty-goods"><strong>FAULTY GOODS</strong></h2><p>Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.&#xA0;</p><p>To claim under your warranty, please contact us <a href="https://au.castore.com/pages/contact-us"><strong>here</strong></a>. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.</p><p>Refunds will be credited to the purchaser&#x2019;s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.</p><p id="isPasted">Once your return is received by us, we will begin to process your refund within 7 business days.&#xA0;</p><p>Please then allow up to a further 7 business days for the refund amount to appear in your account.</p><p><br></p><h2 id="discount-codes--gift-cards"><strong>DISCOUNT CODES &amp; GIFT CARDS</strong></h2><p>Please note at the time of purchase only one code is permitted.&#xA0;</p><p>Discounts cannot be used in conjunction with any other special offers or promotions.</p><p>If you have any questions on this, please <a href="https://au.castore.com/pages/contact-us"><strong>contact us</strong></a>.</p></div>

Returns & Exchanges

How do I return my order?

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

How long will it take to receive my refund?

Can I return a personalised item?

Returns & Refund information